Reservations & Cancellation Policy
We understand that plans change, and we want to make your experience as stress-free as possible.
Our reservation policies are designed to be fair to both our guests and our small business. By reserving your experience, you're helping us prepare materials, reserve seating, and create the best possible visit for everyone.
If you have any questions about your reservation, we're always happy to help.
Standard Candle Pouring Reservations
Reservations for individual guests and small groups can be cancelled or rescheduled up to 24 hours before your scheduled experience.
Cancellations made 24 hours or more before your reservation may be rescheduled or refunded according to your payment method.
Cancellations made less than 24 hours before your reservation are non-refundable.
Guests who do not arrive for their reservation without notice will be considered a no-show, and their reservation fee may be forfeited.
If you're running late, please give us a call as soon as possible—we'll always do our best to accommodate you.
Group Reservations
(6 or More Guests During Regular Business Hours)
Groups of 6 or more guests require a $25 reservation deposit to secure your booking.
Your deposit is applied directly toward your final balance on the day of your visit.
Deposit Policy
7 or more days before your reservation: Deposit is fully refundable.
Less than 7 days before your reservation: Deposit is non-refundable.
Need to adjust your guest count? Let us know as soon as possible, and we'll do our best to accommodate your group.
Private Candle Parties
(Private Events for 8 or More Guests)
Private Candle Parties require a $50 reservation deposit to reserve your event date.
Your deposit is applied toward your final event balance and is not an additional fee.
Deposit Policy
7 or more days before your event: Deposit is fully refundable.
Less than 7 days before your event: Deposit is non-refundable.
Private events require advance planning, staffing, and preparation, so we appreciate as much notice as possible if your plans change.
Private Studio Rental
Exclusive Private Studio Rentals require a reservation deposit.
Final deposit amounts and cancellation terms will be confirmed during the booking process and included in your rental agreement.
Late Arrivals
Please plan to arrive 10–15 minutes before your reservation so you have time to check in, browse our vessel collection, and settle in before your experience begins.
We offer a 15-minute grace period for late arrivals whenever possible.
If you anticipate arriving later than 15 minutes, please call us as soon as possible. Depending on our schedule, your experience may need to be shortened or rescheduled to avoid impacting other guests.
Weather & Emergency Closures
Your safety is always our priority.
If Zelie Candle Bar must close due to severe weather, power outages, or another unforeseen emergency, we'll contact you as soon as possible to reschedule your reservation or discuss available options.
Need to Cancel or Reschedule?
Making changes is easy.
You can:
Manage your reservation using the link in your Scheduling confirmation email.
Call us during business hours
(724) 799-3343.Email us anytime, and we'll respond as quickly as possible.
We'll always do our best to accommodate changes whenever our schedule allows.